Nissan Tulum

Christian at Nissan Tulum was so helpful. Though the process took longer then we hoped, we could not be happier with our new Kicks. Christian was more than helpful and always kept us informed.

We purchased our new car from them as have many of our friends. The dealership is top notch and very helpful and responsive. The service center is we'll run and provides good services, although the prices seem a little higher than I would expect.

Always first rate customer service at Nissan!

Good service. Guillermo, the manager, is very attentive and helpful

An apology for the delay in passing on the reports that I verbally made to the service manager of the Nissan Tulum agency, where I have had some incidents with my service advisor Anet Kumul, which I detail below. During my service on May 16, Order No. 18198401, I informed my advisor that when I got home I noticed that my car was making a very strong vibration, in the front part of the car, to which I opened the hood and noticed that the staples on the front fascia were not in place, and to which he replied that when I took the car to the agency they did not have them, he never informed me of this situation and it was not registered in the service sheet either. If it was the information that she mentions, it would have been detected at the time of the general inspection, and it would also have been noticeable since I was driving the car before entering service. To which she asked me to take the car, and that she would assume the expense of said staples, even so they were not complete. In the service on November 16, 2022, with number 21145571 I had my appointment scheduled at 9.15 am, I arrived, parked and as I saw that there were two more clients, I decided to wait for it to be vacated. Minutes later I got out of the car, she was still with another client and she asked me if I had an appointment, I said yes and she said oh but her appointment was 9.15am, I am going to serve another client if I arrive on time, to this I replied that I I arrived at my time, but I saw her busy and I didn't want to interrupt. While he was putting up my service order and explaining the options I had, I asked for N2 (nitrogen) to be added to the tires, and he said ok and I'll include it in my quote. When the service was, pay what was agreed. When I went to pick up my unit at 6pm, I noticed that it did not bring the N2 warranty caps, so I questioned if it had been installed, because it had already been paid for, she assured that it had. But since I do not have this guarantee (the caps) I asked him to do it as it should be, that he apply the load, and put the caps on. Since I was not sure that it had really been done. I talked to the service manager, and I gave him details of these situations with Mrs. Anet Kumul, and I asked him to please stop taking care of me on my future visits.